BOT

BOT - Build-Operate-Transfer modell

Do you need a service centre in Hungary? Are you looking for a reliable local partner to build your office from the basics, including finding the space and human resources, as well as setting up the entire administration and infrastructure?

As an experienced player in the Hungarian IT market, we can quickly and efficiently build IT teams dedicated to specific projects and, once stabilised, possibly hand them over, so that your company can build a service centre in the EU without risk.

#1 BUILD

Recruiting IT team, securing and equipping the office, creating IT environment

#2 OPERATE

Alignment of processes, project management and corporate culture with client needs, training and team building

#3 TRANSFER

Transfer of the team to the client on demand without disrupting the daily workflow.

BOT model schedule

Months 1-2

Project and customer needs mapping

Months 3-9

Staffing of the service centre, setting up processes

Month 10-18

Optimising the operation of the service centre

From the 18th month

Operation, possible handover

Advantages of the BOT model

8 reasons why you should choose the BOT model

Cost reduction

Minimizing risks

Breaking down possible language barriers

Knowledge of local labour market, legislation

Local market and legal knowledge

IT project management experience

Full transparency, auditability

Alignment of corporate culture

Who should use the BOT model?

If your company wants to open an office in Hungary and quickly set up a site with up to 100 employees, without any experience in the country, the administrative costs will be incredibly high.

BOT will take care of the processes for you and help you with legal or integration issues. If you are planning to open a service centre rather than outsourcing your work, BOT can also be a good choice.

With this model, you can secure your company's culture and values while maintaining full control over process and skills management. All core competencies always remain in-house.

REFERENCES

Support center set-up

Our telecommunications software customer is based in China, and they want to provide implementation and support activities for their European, African and Middle Eastern customers from Europe.

Our client had a presence in several European countries, but decided to build a testing and support center in a Central and Eastern European country. Without local knowledge, they wanted to do this in partnership with a local service provider, so our partner looked at several cities and companies in the region and chose Mortoff.

SUPPORT CENTER SET-UP - CASE STUDY

Contact us

Do you have a question?

Our colleauges are at your disposal!

You can reach our colleagues using the contact details below:

Address

1138 Budapest,
Dunavirág street 2., I. Tower
3. floor

E-mail

sales@mortoff.hu

Phone number

+36 1 319 55 11

Opinions

Our clients said about us

TRUMPF and Mortoff are partners since more than 15 years. With new ways of testing and CAM development we achieved the global market leadership in software for sheet metal together.

Thomas Schneider Global Head of R+D

The excellent experience I had with Mortoff in my previous position made them the first choice when assuming my new role. They always provide highly skilled teams in a nearshore model no matter if it is app development, backend architectures, or end-to-end testing.

Andreas Witt Chief Technical Officer

We can always ask questions from Mortoff's skilled team, they are always available and turn even the most impossible ideas into reality.

Laura Bánffy CI Engineer

The high quality and continuous support of Mortoff makes a special cooperation possible, thank you!

Tibor Pongrácz Operations Manager

Helpful attitude and professionalism - for these values I am always happy to contact Mortoff’s colleagues.

Attila Farkas System Administrator - Team Leader

Mortoff’s team is made up of flexible and well-prepared colleagues with up-to-date knowledge. They’ve made thorough efforts to fully understand our operations, serve our clients' needs and tailor their solutions to our needs.

Gergely Székely Head of IT Department

If I had to define it in one sentence, I would say: 'Mortoff is a team of trusted professionals with a high level of professional knowledge.

László Horváth SAP Business Unit Director

The competence and agility of the Mortoff team has proved to be a major success factor in delivering our vision a reality.

Bence Szabó Financial Development Manager

The reason I enjoy working with Mortoff is that I know I’m entrusting the task to people who treat it as if they were dedicated and well-trained internal colleagues. In fact, they even understand when the path to the goal gets tougher...

Károly Szoboszlai Development Manager/Director