CLIENT
Our telecommunications software customer is based in China, but they want to provide implementation and support activities for their European, African and Middle Eastern customers from Europe. Our client had a presence in several European countries, but decided to build a testing and support centre in a Central and Eastern European country. Without local knowledge, they wanted to do this in partnership with a local service provider, so our partner looked at several cities and companies in the region and chose Mortoff.
REQUESTS
The main expectations for the outsourcing service were:
- Fast scale up
- Quality recruitment and onboarding
- Management and translation of cultural differences
- Facilitating retention
- Providing a location to build the center
To meet the above expectations, our company has set up a dedicated "task force" team with a focus on ensuring that the above goals and expectations are met.
THE SOLUTION
Our company has achieved the above objectives in the following ways:
- Priority recruitment focus
- Non-traditional recruitment approaches
- Continuously improved onboarding processes
- Daily client contact
- Flexible adaptation to needs
RESULTS AND VALUE
Using the above solution with our client (no location knowledge, no office rental and no company formation on their part), we achieved the following results:
- 25 colleagues on board after starting the cooperation
- Building a diverse and competent team
- Stabilized operation
- Improved quality of service to our clients' customers
