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Customer Relationship Management

We deliver 'turnkey' off-the-shelf and custom-developed complex
CRM solutions which go beyond the original needs

Quick overview of our products and services

  • Mobile Sales: a product that makes the sales really mobile
  • Predictive Targeting: how campaigns could focus on customers’ future behaviour instead of historical information
  • Customer Engagement HUB: storing customer data in one place is the key to effective processes and administration
  • Implementation of Oracle, Microsoft, Sugar CRM platforms, Cloud solutions and custom developed applications
  • CRM strategy development, process improvement and system implementation
  • consultancy for CRM vendor- and/or system selection, tendering
  • CRM functional-, process- and system audit

Understand

We believe that companies can be successful in the long run only if their existing and potential customers are treated properly. In most cases problems and issues that appear in customer-relationship have direct, short-term impact on company effectiveness. Enough to think of the heterogeneous, duplicated customer data, the not properly handled customer value, the low sales potential, the less productive sales or the not transparent and automated customer service processes. However, the establishment of effective customer management processes and the implementation of integrated CRM systems are complex tasks for which, strategic approach is also required beside professional skills. With our wide range of industrial experience we have the ability to quickly overview our Customers’ problems and requirements in order to provide solutions that target the root-causes.

Go beyond

Sales experts, marketing and customer service departments are the most important users of CRM. In order to achieve real added business value within 3-6 months, our experienced consultants have developed target group-specified concepts, that can be implemented quickly to resolve typical business problems, and can be used in long term as well – in cases of process development/re-engineering, implementation of cloud, off-the-shelf or custom-developed CRM system. Our colleagues are not simply delivering a system, but presenting an End-to-End solution that contains those complex professional and industrial experiences, through which we provide real know-how to our Customers during our delivery projects.

Deliver

During a CRM project implementation our basic principle is to deliver an End-to-End solution to our clients. We implement systems which always fit in the business processes and the IT architecture. Due to our implementation methodology, ABiT, we always present tangible business results within 3-6 months. Based on a survey made at one of our large Customers, the contractual stock fees of the CRM users surpass sales experts who don’t use CRM by 9.2 %.

Professional consulting

10+ years of professional experience


60+ successful projects


20+ satisfied clients

We have significant experience in introduction, improvement and operation of CRM systems at market leader enterprises in a wide range of industries. Therefore we highly recommend our Customers an IT investment that brings a quick return. With the deep professional knowledge and extended industrial experience of our team we guarantee your success.

References

End-to-end solutions

from Mortoff

Our service portfolio, built on the cooperation of our service lines, is able to effectively cover even the most complex client requirements:

Business Intelligence
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Business Intelligence

The modelling tasks for the preparation of analytical customer information and for more accurate campaign targeting are supported by the analytic and modelling competencies of our BI consultants.

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Solution Development
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Solution Development

In some cases, based on the customer requirements we recommend a custom-developed CRM solution. Our developers have considerable experience in the usage of the current technologies of widespread platforms – thus providing long term solution to our clients.

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Software Quality Management
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Software Quality Management

By the help of our software testing experts and consultants our customers can be assured about the quality of their CRM application and the maturity of the related IT processes. Our experts have deep competencies and many years of practical experience not just in testing but also in the usage of automated control methods.

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