Due to the competition between providers and the post-recession environment, the financial industry is facing serious challenges nowadays. During the implementation of new financial products and services, planning campaigns and optimizing their internal processes it is crucial for players on this market to focus not only on cost reduction but efficiency improvement and risk management as well. The consultant and IT expertise of Mortoff offers an efficient support to resolve these problems. We have several years of experience in providing consulting, development and testing services for our prestigious Customers in this industry.
The most common problems:
Here at Mortoff we are aware of the challenges the bank sector has to face, therefore we aim to provide targeted solutions for developing unique applications for either the back- or the front office, creating custom testing strategies, analyzing the business potential for new services.
By modernizing the bidding process during the project, paperless bidding and contracting was implemented. Our aim was to increase client experience and client satisfaction by realizing the signing process on tablets.
The implemented process supports the sales and bid activities of the Home Insurance, KGFB and Casco products, and makes it easier to approach the business goals. The supported products are available for enterprise and personal customers as well.
The key to the solution implemented by Mortoff – which fits into a custom workflow integrated into a CMS – lies in the option of signing the contracts on tablets by hand or with a capacitive/touch pen. Due to this feature the contract is created and automatically integrated into the bidding process without using paper-based documents.
We implemented Andoc document management workflow system at a major Insurance Company.
The main goal during the first phase of the project was to replace the paper-based administration in the life insurance service line by digitizing incoming documents. In the next phase of the project - focusing on the work processes of the life insurance service line – we improved the system further in order to support the processes better. By covering the entire life insurance segment, the documentation handling, storage and all the work happens in one system – making the process faster while improving quality.
Over the past years a tense competition has emerged in the insurance market – as it being a fragmented market, with decreasing income. The Hungarian IT management of this international insurance company therefore has decided to overtake the operation of the market leader CRM system from the headquarters.
The handover process was planned and coordinated by the consultants of Mortoff to the satisfaction of our Client. As a result of this project Mortoff operates the CRM system since, and manages the emerging development needs Due to this project the effectiveness of the business segments is growing continuously. It is shown by studies prepared by our Client that the effectiveness of the sales personnel using the CRM system has grown with approx. 10%. By creating 360-degree client view, monitoring the sales opportunities and tasks, supporting global and regional campaigns the system is able to support the company's sales and marketing needs in a long term.